Frequently Asked Questions

Everything you need to know about your arborist apparel and gear.

What is the typical shipping time for orders?

Standard shipping usually takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for those needing gear urgently.

Can I return apparel if it doesn't fit correctly?

Yes, we offer a 30-day return policy for all unworn apparel with original tags attached. Please ensure boots and climbing pants are trialled indoors only to remain eligible for return.

Are your work shirts and jackets true to size?

Our apparel is designed for an 'active work fit' to allow for full range of motion. We recommend checking the specific size guide on each product page before ordering.

Do you offer bulk discounts for tree care crews?

We do provide volume pricing for companies looking to outfit their entire team. Please contact our sales department directly for a custom quote on uniforms and safety gear.

How should I care for my technical climbing clothing?

To preserve the integrity of the fabrics, we recommend washing in cold water with mild detergent and air drying. Avoid fabric softeners as they can degrade moisture-wicking properties.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for flexible installment options.